Frequently Asked Questions
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What is your return and refund policy?
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We are proud to offer a 90 Day Performance Guarantee, which means that if you're not completely thrilled by your Blumaka insoles, you have a full 90 days after receiving your item to request a return and receive a full refund even after you've worn them.
To start a return, simply contact us at help@blumaka.com. -
What is your shipping policy?
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We offer free shipping on all orders in the United States. We will ship in 24 hours after receiving your order excluding weekends and major holidays.
By default, all orders will ship USPS. Expedited shipping is also available. However, we'd like for you consider using USPS. USPS is required to visit every household in the United States six days a week. So since they're already going to your house, we'd like them to drop off your insoles at the same time. UPS and FedEx are luxury choices as they make a special trip to your house. Any package shipped by those carriers adds to the carbon footprint and therefore, additional charges will apply. -
Are your mailers recyclable?
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Yes, our mailers are recyclable. When we chose our 100% recycled brown paper envelope as our mailer, our main priority was to select something every customer’s waste management center can handle. Different cities have different capabilities and it creates confusion. Biodegradable or compostable bags are not accepted by every center and not everyone knows where to put them – in trash or in green waste? Plastic is obviously, bad. But nearly every recycling center around the world can accept paper and recycle it. That’s why we chose a 100% recycled brown paper envelope as our mailer. Put it in the recycling bin and know that it can be repurposed, again. We also chose to minimally “decorate” our envelope, because every time you print and stick you’re creating more waste.
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Why aren't my NonSlip insoles identical?
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Our NonSlip insoles use up to 85% recycled ETPU foam, which means you may notice slight pattern differences between the left and right insoles.
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How many miles/how long can I wear a pair of Blumaka insoles?
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Our Blumaka insoles are made with the most durable foam on the market. While we can't yet guarantee them for life, we do believe our insoles can be worn for at least 500 miles or 300 rounds of golf before noticing any compression.
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Does Blumaka have insoles for those with high arches, flat feet, need specific heel support?
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Our two insoles are currently made for a general foot shape, but we plan to offer insoles for unique foot needs in the future. If you have a special request, email us at help@blumaka.com.
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Where can I find Blumaka for sale? Are you in stores?
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Our insoles are available for sale online. We do have plans to release in retail stores in the future.
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Can I send my Blumaka insoles to you to recycle when I am done?
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Not yet, but we are working to make this possible. Sign up for our email list and we will email you when this is available.
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What should I do with the old insoles I take out of my shoes?
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We are not yet able to collect insoles from your shoes but plan to offer this in the future. In the meantime, we recommend donating insoles that are still in good condition, or you can turn them in to a fun art project!
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Which Arch Support is right for me?
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Blumaka’s insoles come in three arch support options:
- Contoured Arch: For low or "normal" arches, promoting a natural gait and biomechanics.
- Medium Arch: For average arch heights, balancing support and comfort, aiding with pain relief and plantar fasciitis.
- High Arch: For high arches, offering additional support and cushioning to reduce strain and prevent or relieve plantar fasciitis.
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Is low profile best for my shoe/sport?
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The best insole for your sport or shoe depends on the type of activity and the footwear you use. Low-profile insoles are designed for sports and shoes where space is limited, providing stability, support, and comfort without adding bulk. Sports that typically use low-profile insoles include:
- Soccer
- Golf
- Track
- Rugby
If your sport uses shoes with more room, a max-cushion insole might be a better fit. Max cushion provides additional comfort and shock absorption. Sports that typically select our max cushion insoles include:
- Basketball
- Tennis
- Football
- Pickleball
- Volleyball
- Baseball
Consider the fit of your shoe and the demands of your sport to choose the insole that gives you the right combination of support and performance.
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How do I use/clean Blumaka insoles?
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Remove your current insole and replace with Blumaka insoles. Loosen the laces of your shoes and widen the opening as the insole may grab your sock when sliding in your foot. Before lacing up, make sure your socks lay flat and aren’t bunched. Dirt may reduce the tackiness of your insoles. To clean, pull out Blumaka insoles and rinse with warm, soapy water. Shake off excess water and let the air dry.
Do not put the insoles in the dryer. For a perfect fit, trim the insoles by placing old insole on top of the Blumaka insole and cutting any excess material. -
What's Your Return Policy?
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We are proud to offer a 90 Day Performance Guarantee, which means that if you're not completely thrilled by your Blumaka insoles, you have a full 90 days after receiving your item to request a return and receive a full refund even after you've worn them.
To start a return, simply contact us at help@blumaka.com. -
Do You Offer Free Shipping?
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We offer free shipping on all orders in the United States. We will ship in 24 hours after receiving your order excluding weekends and major holidays.
By default, all orders will ship USPS. Expedited shipping is also available. However, we'd like for you consider using USPS. USPS is required to visit every household in the United States six days a week. So since they're already going to your house, we'd like them to drop off your insoles at the same time. UPS and FedEx are luxury choices as they make a special trip to your house. Any package shipped by those carriers adds to the carbon footprint and therefore, additional charges will apply.
