Frequently Asked Questions

What is your return and refund policy?
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. To start a return, you can contact us at help@blumaka.com.

What is your shipping policy?
We offer free shipping on all orders in the United States. All Blumaka insoles will ship USPS by default. USPS is required to visit every household in the United States six days a week, so since they're already going to your house, we'd like them to drop off your insoles at the same time. UPS and FedEx are luxury choices as they make a special trip to your house. Any package shipped by those carriers adds to the carbon footprint and therefore, additional charges will apply.

Are your mailers recyclable?
Yes, our mailers are recyclable. When we chose our 100% recycled brown paper envelope as our mailer, our main priority was to select something every customer’s waste management center can handle. Different cities have different capabilities and it creates confusion. Biodegradable or compostable bags are not accepted by every center and not everyone knows where to put them – in trash or in green waste? Plastic is obviously, bad. But nearly every recycling center around the world can accept paper and recycle it. That’s why we chose a 100% recycled brown paper envelope as our mailer. Put it in the recycling bin and know that it can be repurposed, again. We also chose to minimally “decorate” our envelope, because every time you print and stick you’re creating more waste.

Why are my insoles not packaged?
You won’t find your insoles wrapped in extra packaging. Sleeves, tags, inserts, and return labels all contribute to waste. We’re being thoughtful about what we do because protecting the planet starts with companies like us.

Why aren't my Konnect insoles identical?
Our Konnect insoles use up to 85% recycled ETPU foam, which means you may notice slight pattern differences between the left and right insoles. 

How many miles/how long can I wear a pair of Blumaka insoles? 
Our Blumaka insoles are made with the most durable foam on the market. While we can't yet guarantee them for life, we do believe our insoles can be worn for at least 500 miles or 300 rounds of golf before noticing any compression.

Does Blumaka have insoles for those with high arches, flat feet, need specific heel support? 
Our two insoles are currently made for a general foot shape, but we plan to offer insoles for unique foot needs in the future. If you have a special request, email us at help@blumaka.com.

Where can I find Blumaka for sale? Are you in stores?
Our insoles are available for sale online. We do have plans to release in retail stores in the future.

Does Blumaka make shoes for sale?
We do not currently have our own shoes for sale, but we've worked with some incredible companies on shoe collaborations such as Sanuk and ComunityMade. You can view and purchase these shoes in our Shop.

Can I send my Blumaka insoles to you to recycle when I am done?
Not yet, but we are working to make this possible. Sign up for our email list and we will email you when this is available.

What should I do with the old insoles I take out of my shoes?
We are not yet able to collect insoles from your shoes but plan to offer this in the future. In the meantime, we recommend donating insoles that are still in good condition, or you can turn them in to a fun art project!