What is your return and refund policy?
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. To start a return, you can contact us at firstname.lastname@example.org.
What is your shipping policy?
We offer free shipping on orders $100+. All BLUMAKA insoles will ship USPS by default. USPS is required to visit every household in the United States six days a week, so since they're already going to your house, we'd like them to drop off your insoles at the same time. UPS and FedEx are luxury choices as they make a special trip to your house. Any package shipped by those carriers adds to the carbon footprint.
Are your mailers recyclable?
Yes, our mailers are recyclable. When we chose our 100% recycled brown paper envelope as our mailer, our main priority was to select something every customer’s waste management center can handle. Different cities have different capabilities and it creates confusion. Biodegradable or compostable bags are not accepted by every center and not everyone knows where to put them – in trash or in green waste? Plastic is obviously, bad. But nearly every recycling center around the world can accept paper and recycle it. That’s why we chose a 100% recycled brown paper envelope as our mailer. Put it in the recycling bin and know that it can be repurposed, again. We also chose to minimally “decorate” our envelope, because every time you print and stick you’re creating more waste.
Why are my insoles not packaged?
You won’t find your insoles wrapped in extra packaging. Sleeves, tags, inserts, and return labels all contribute to waste. We’re being thoughtful about what we do because protecting the planet starts with companies like us.
Why don't my KONNECT insoles match?
Our KONNECT insoles use up to 85% recycled ETPU foam, which means you may notice slight differences between the left and right insoles.